Engineering works without end

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I recently travelled on a Tuesday evening to Charing Cross from Battle to attend a concert in London and wanted to return home on the 10.45pm or 11.56pm service from Charing Cross to Battle.

I was aware there was still ongoing engineering works at night south of Tunbridge Wells so I contacted South Eastern customer services a week beforehand and was told these engineering works were finishing on Monday, May 9, and would not be affected on my return journey to Battle on Tuesday, May 10.

I called again on May 9 to check and was told again my return journey would not be disrupted by having to take a bus from Tunbridge Wells to Battle. That was not the case and I was informed incorrectly by customer services at South Eastern.